En nuestra Oficina de RE/MAX NET contamos con un estricto protocolo de trabajo para cuidar a nuestros clientes y a nuestro personal. El procedimiento fue estudiado por especialistas y difundido a toda la Red de Oficinas RE/MAX. También tenemos normas de cuidado para visitas con los mismos standares. Estos procedimientos ya son utilizados en distintas partes del mundo donde opera RE/MAX.
PROTOCOLO PARA LA OFICINA
- Al ingresar todos nos lavamos las manos y desinfectamos nuestros zapatos con un trapo humedecido con agua y lavandina.
- Evitamos todo contacto físico
- Le damos guantes de látex a cada cliente para que puedan usar durante la visita a la oficina.
- Durante el día reforzamos la limpieza de manos frecuentemente con agua y jabón
- Siempre utilizamos cubreboca-nariz o barbijo.
- No compartimos infusiones, alimentos ni objetos de uso personal
- Limpiamos frecuentemente todos los espacios de trabajo y cada elemento que se utiliza.
- Para cuidar al público mayor de 60 años y grupos de riesgo, evitamos la atención en la
- Oficina, para eso tenemos un procedimiento especial de atención virtual que nos permite seguir estando cerca resguardando su salud.
- Mantenemos una distancia de 2 m o más entre todos todos los presentes
- El manejo de documentación se realiza con guantes y el correspondiente barbijo. Luego desinfectamos todos los elementos recibidos.
- Ventilamos nuestro espacio continuamente y desinfectamos todas la superficies que tienen contacto con las manos. Dicho procedimiento se realiza después de la salida de todos nuestros clientes.
PROTOCOLO PARA VISITAS
Realizamos visitas virtuales como primera medida hasta que el cliente está convencido de qué la propiedad es para él. Recién en ese momento Procedemos a una visita presencial, siempre de acuerdo con nuestro cliente vendedor.
Luego de acordar día y hora de visita Le enviamos un detalle de las precauciones que debemos tomar al momento de ingresar a la propiedad, tanto para el propietario como para el cliente comprador. Algunas de las recomendaciones son las siguientes.
- Al propietario le pedimos ventilar muy bien todos los espacios de la propiedad previamente y durante la visita.
- Recordamos mantener siempre como mínimo 2 m de distancia con los visitantes.
- Le pedimos a los miembros de su familia, durante la visita, que guarden todos juntos en un solo ambiente para evitar el contacto.
- Deberá impiar el calzado con un trapo húmedo con lavandina antes de ingresar.
- Exigimos el uso de barbijo durante toda la visita.
- Ni bien entra a la propiedad deberá lavarse las manos con agua y jabón.
- Evitamos cualquier tipo de contacto físico con los visitantes.
- Aconsejamos conversar fuera de la propiedad o en espacios abiertos.
- Permitimos las visitas sólo de una persona y recomendamos que las personas mayores de 60 o grupos de riesgo la vean a través de herramientas virtuales.
- Evitamos el contacto físico y recomendamos desinfectar sus manos antes y después de la visita.
- Deberá usar guantes descartables durante toda la visita provistos por el Equipo RE/MAX
- Todas las partes deben respetar las normas de higiene sanitarias para cuidar las partes.
- Tendremos siempre a disposición elementos de prevención y cuidado.
- En el caso de visita edificios se utilizará siempre el ascensor de a una persona para ascender o descender del departamento.
- Se desinfectará toda la documentación que se lleve o se traiga de la propiedad
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